Refund & Cancellation Policy

Refund and Cancellation Policy - Khadi Vastra Udyog

At Khadi Vastra Udyog, we prioritize customer satisfaction. In case you're not completely satisfied with your purchase, our refund and cancellation policy ensures a smooth experience for you. Please carefully review the terms below:

Cancellation Policy Order Cancellation Before Shipment: You can cancel your order within 24 hours of placing it, provided it has not been shipped yet. To request a cancellation, please contact our customer care team at 0121-4359131 or email us at khadivastraudyog@gmail.com.

Cancellation After Shipment: Once an order has been shipped, cancellations are no longer possible. However, you can still initiate a return after receiving the product.

Return & Refund Policy Eligibility for Returns: Returns are accepted within 7 days of delivery for items that are unused, unwashed, and in their original condition with tags attached. To initiate a return, contact us at 0121-4359131 or email khadivastraudyog@gmail.com.

Non-Returnable Items: Customized, made-to-order, or final sale items are not eligible for returns or refunds.

Refund Process: Once we receive the returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be credited back to the original payment method.

Shipping Costs for Returns: Return shipping costs will be borne by the customer unless the return is due to a defect or incorrect product received.

Exchange Policy Product Exchanges: If you wish to exchange a product, please follow the same process as returns. Exchanges are subject to product availability. For any queries or assistance, feel free to contact us at 0121-4359131 or email khadivastraudyog@gmail.com.